![]() If you plug your car’s 17-digit vehicle identification number (VIN) into NHTSA’s website and a recall doesn’t appear, your vehicle doesn’t currently have any open recalls. Subaru’s internal number is WRK-21.Ĭheck to see whether your vehicle has an open recall: NHTSA’s website will tell you whether your vehicle has any open recalls that need to be addressed. This recall also applies to vehicles that were part of recall 19V855. ![]() Owners may contact customer service at 84. 7, 2022, and the remedy is expected to be available in April 2022. How to contact the manufacturer: Subaru is expected to notify owners by mail beginning Feb. All the work, including transmission replacement, will be done free of charge. The transmission will be replaced if there is evidence of slippage or damage. The fix: Dealers will reprogram the TCU, inspect TCU data for chain slippage, and visually inspect parts of the transmission. The problem: The transmission drive chain may engage before it is fully clamped, resulting in the belt slipping and/or breaking. Subaru has stated that it is not aware of any reports of crashes or injuries from this problem. However, the problem persisted into 2021, with a total of 23 reports of various problems, including the inability to shift into Drive or Park, the inability to start the engine, contaminants in the transmission fluid, and the drive chain slipping while the vehicle was in motion. By August 2020, Subaru made updates to the TCU on vehicles being manufactured. After collecting and reviewing the failed part, the automaker and supplier collected more data. This recall also covers Ascents that were part of a prior recall.Īccording to documentation from the National Highway Traffic Safety Administration, Subaru found out about the issue in December 2018, in a technical report that indicated an owner was unable to shift their vehicle into drive. This could result in the chain slipping and breaking, leading to a loss of power and a risk of a crash. A software issue in the transmission control unit (TCU) may allow the continuously variable transmission to engage before the drive chain is properly secured, the automaker says. Subaru has announced a recall of more than 198,000 Ascent SUVs from the 20 model years and Outback SUVs and Legacy sedans from the 2020 model year.
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