![]() It can also serve as a competitive advantage over other brands that may be slower in their responses. You don’t necessarily need to respond to all requests within five minutes, but it’s still good to agree with your team on the average waiting time.Īiming to respond within a few hours can help you boost your loyalty. You don’t want to leave a customer waiting for a response for months. Set up a monitoring workflow that will help marketing and customer support be productive without missing any inbound requests.ĭecide on your priorities and make sure that you maintain an engaging brand. How is your customer support strategy different from other channels? Work with your customer support team on the best way to approach the incoming comments, brand mentions, direct messages. The best way to help customers on Instagram is to set up an engagement plan. You will be asked to add the relevant details.Īccessing a Business profile allows you to become an Instagram Business, which gives you additional insights about your audience, promotional options, and contact buttons.Scroll to find the option ‘Switch to Professional account.’. ![]() Switching to a Business profile allows you to help you add your business information, such as opening hours, address, phone number, and a website link. Switch your account to a Business profile Here are five tips to follow to stay on top of all requests. If you are ready to set up your customer service on Instagram, we’ve got you covered. Setting Up Your Customer Service on Instagram It’s up to you to decide on how you want to make the most of it. Your brand can be part of every interaction. Thus, it’s important to be professional and help your customers as much as possible.įor example, how about adjusting your overall customer service strategy to Instagram’s best practices? What if you use it more creatively to showcase your authenticity? Boost Your Professional BrandĪll posts and every single interaction represents your brand. Just like that, you are making interactions easier and faster. You can encourage your followers to send a direct message on the day that they purchase your new product to gather useful insights. Instagram’s simplicity can also help you to gather quick feedback about your latest product. Reply to Customer Inquiries Fasterĭon’t you love using Instagram’s DMs for quick interaction with a closed group of friends? Well, now you can also use it in a similar way for your brand’s customer service strategy. And if they want to get in touch with you, you need to make it as easy as possible. If this is the type of interaction that your followers want to have with your brand, you cannot ignore it.Īfter all, the customer is always right. This is also why it could turn out to be a great addition to your customer service. What makes Instagram powerful is its simplicity compared to other social media platforms. It’s an easy way to keep up with our friends and brands that we’re following. Many of us love using Instagram on our phones. Or if you see an influx of customer requests on your Instagram DMs, then it’s time to be more serious with your Instagram customer service strategy. If they spend more time on Instagram Stories, you might want to think about how to make them more interactive. Whether you’ve planned it or not, you need to be prepared to adjust to your customers’ needs. Once you start building your brand’s Instagram presence, customer requests may come organically. It simply makes sense to go where your followers are. Instagram is one of the most engaging social media platforms over the last few years. The Benefits of Using Customer Service on Instagramįirst things first, why should you use Instagram as one of your customer service channels? Well, there are some good reasons for doing that, actually. You’ll also learn tips and tricks to help your customers even better. ![]() In this article, I’ll show you how to use Instagram to provide customer service. When was the last time you’ve talked to a brand on social media? Would you like to learn how to use that experience to improve your brand’s customer service on Instagram?
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